Cisco Cisco Unified Customer Voice Portal 11.0(1) Technical References
Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 4.0(1), Release 4.0(1) SR 1, Release 4.0(2)
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Media Server (Optional)
Category
Requirements
Minimum Recommended Hardware
Use vendor recommended hardware.
Additional information
A minimum of 10MB should be available for Unified CVP system media files
(Cisco-provided .wav files of numbers, days, months, currency types, etc. in
English, and Latin American Spanish).
Note: Any additional media files will require additional space.
(Cisco-provided .wav files of numbers, days, months, currency types, etc. in
English, and Latin American Spanish).
Note: Any additional media files will require additional space.
Media Server can co-reside with the Call Server, VXML Server, or a
combination of both on the same physical machine. See the Solution
Reference Network Design (SRND) for Cisco Unified Customer Voice Portal,
Release 4.0
combination of both on the same physical machine. See the Solution
Reference Network Design (SRND) for Cisco Unified Customer Voice Portal,
Release 4.0
for further information.
Automatic Speech Recognition (ASR)/Text-to-Speech (TTS) Server (Optional)
This section provides information on vendors and software versions that have had extensive interoperability testing between
CVP and ASR/TTS products. These tests exercised system functionality but not ASR/TTS product availability or sizing.
For availability and sizing data on ASR/TTS servers, contact the vendor or their recommended partners.
CVP and ASR/TTS products. These tests exercised system functionality but not ASR/TTS product availability or sizing.
For availability and sizing data on ASR/TTS servers, contact the vendor or their recommended partners.
Category
Requirements
Minimum Recommended Hardware
Use vendor recommended hardware.
Minimum Recommended Software
Nuance:
Nuance Speech Server 5.0.1, Nuance Recognizer 9.0.0, RealSpeak 4.5.0
[as of CVP 4.0(2)]
Nuance SWMS 3.1.13, OSR 3.0.12, RealSpeak 4.0.12 [as of CVP 4.0(2)]
Nuance SWMS 3.1.13, OSR 3.0.9, RealSpeak 4.0.10
Nuance MRCP 1.0.0 SP10 (includes Nuance 8.5 SP050930) and
Vocalizer 4.0.6
IBM:
WebSphere Voice Server 5.1.3
Note: Support of the IBM Websphere Voice Server speech recognition product
(version 5.1.3) was discontinued in May 2007, and support for this third-party
product is not included as of Release 4.1 of Unified CVP.
Nuance Speech Server 5.0.1, Nuance Recognizer 9.0.0, RealSpeak 4.5.0
[as of CVP 4.0(2)]
Nuance SWMS 3.1.13, OSR 3.0.12, RealSpeak 4.0.12 [as of CVP 4.0(2)]
Nuance SWMS 3.1.13, OSR 3.0.9, RealSpeak 4.0.10
Nuance MRCP 1.0.0 SP10 (includes Nuance 8.5 SP050930) and
Vocalizer 4.0.6
IBM:
WebSphere Voice Server 5.1.3
Note: Support of the IBM Websphere Voice Server speech recognition product
(version 5.1.3) was discontinued in May 2007, and support for this third-party
product is not included as of Release 4.1 of Unified CVP.
Operating System
Use vendor-recommended operating system software.
Additional Items
On Windows platforms, ASR/TTS servers require SNMP (Simple Network
Management Protocol).
Management Protocol).
Cisco Content Services Switch (CSS) (Optional)
Category
Requirements
Minimum Recommended Hardware
Cisco CSS 11500 series
Minimum Recommended Software
WebNS 7.5x