Cisco Cisco Customer Voice Portal Downloads Technical References
Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 4.0(1), Release 4.0(1) SR 1, Release 4.0(2)
4
Overview
This document is the recommended Hardware and Software Specification for Cisco Unified Customer Voice Portal (Unified
CVP) Release 4.0. It provides platform hardware specifications and compatible third party software version requirements
across the major components of the Unified CVP solution.
CVP) Release 4.0. It provides platform hardware specifications and compatible third party software version requirements
across the major components of the Unified CVP solution.
Requirements for the Unified CVP components are listed by major component, including Unified CVP components and non-
Unified CVP components that are part of the Unified CVP solution. Hardware and software specifications are supplied for
these components.
Unified CVP components that are part of the Unified CVP solution. Hardware and software specifications are supplied for
these components.
The Unified CVP product is, by design, highly scalable and is configured across multiple deployment and call routing
scenarios. Optimal sizing and component configuration for a given deployment will vary based on a number of factors,
including agent capacity, call rate and call flow model(s), and other factors. Cisco strongly recommends consultation with
your Cisco Certified Partner or with Cisco World Wide Voice Practice / Advanced Services prior to specific deployment
selection.
scenarios. Optimal sizing and component configuration for a given deployment will vary based on a number of factors,
including agent capacity, call rate and call flow model(s), and other factors. Cisco strongly recommends consultation with
your Cisco Certified Partner or with Cisco World Wide Voice Practice / Advanced Services prior to specific deployment
selection.
The hardware specifications supplied herein for CPU processor power, memory and disk storage requirements, and related
parameters represent systems minimally configured for adequate performance in the given size category. As specified, such
systems will afford a margin for reasonable incremental growth within the bounds of that category. While it is likely that
lower capacity hardware would provide adequate performance in many scenarios, the specifications as stated are those on
which the Unified CVP product is qualified by Cisco prior to release.
Note: Using hardware with higher performance than recommended does not necessarily result in greater call handling
capacity.
parameters represent systems minimally configured for adequate performance in the given size category. As specified, such
systems will afford a margin for reasonable incremental growth within the bounds of that category. While it is likely that
lower capacity hardware would provide adequate performance in many scenarios, the specifications as stated are those on
which the Unified CVP product is qualified by Cisco prior to release.
Note: Using hardware with higher performance than recommended does not necessarily result in greater call handling
capacity.
CAUTION: Use of products not specified in this document may adversely impact system
performance.
performance.
The software versions referenced in this document represent the current supported versions for the Unified CVP 4.0 solution
components. However, Cisco will continue to support customers who deployed ISN or Unified CVP systems using earlier
supported versions. Information regarding previous supported versions can be found at
components. However, Cisco will continue to support customers who deployed ISN or Unified CVP systems using earlier
supported versions. Information regarding previous supported versions can be found at
Cisco Media Convergence Servers
Supplied hardware options include the Cisco Media Convergence Servers (MCS) platform, a Cisco supplied and qualified
server platform built using components from several leading server hardware vendors. The available MCS platforms for
Unified CVP 4.0 are the MCS-7845-H2-CCE1 [replacing MCS-7845-H1-3.0-CC1] (Hewlett-Packard) and MCS-7845-I2-
CCE1 [replacing MCS-7845-I1-CC1] (IBM). If using one of the IBM servers, you must execute the IBM-NicNameX.exe
utility, which can be downloaded from
server platform built using components from several leading server hardware vendors. The available MCS platforms for
Unified CVP 4.0 are the MCS-7845-H2-CCE1 [replacing MCS-7845-H1-3.0-CC1] (Hewlett-Packard) and MCS-7845-I2-
CCE1 [replacing MCS-7845-I1-CC1] (IBM). If using one of the IBM servers, you must execute the IBM-NicNameX.exe
utility, which can be downloaded from
. This document provides a
mapping of Unified CVP component server requirements to the appropriate MCS model across the configuration range.
The Cisco Media Convergence Server (MCS) Network Teaming Driver is not supported.
Note: The Cisco MCS-7825-H2 is not qualified for use with Cisco Unity voice cards for traditional private-branch-exchange
(PBX) integrations.
(PBX) integrations.
More information on Cisco 7800 Series Media Convergence Servers may be found at the following Cisco.com link:
Unified Cisco Voice Portal Hardware in a Lab Environment
Cisco has rigorously tested Unified CVP utilizing the hardware as specified in the current document and requires that
customers use the specified equipment in a production environment.
customers use the specified equipment in a production environment.