Cisco Cisco Agent Desktop 9.0 Installation Guide
Cisco CAD Installation Guide 7.0
8
31-Mar-06
What’s New in This Version
CAD 7.0 includes these new features.
General
■
Cisco IP Phone Agent is now offered as a standalone application in the
standard, enhanced, and premium bundles.
standard, enhanced, and premium bundles.
■
Desktop applications can be installed without the logged-in user having to
have Administrator privileges on that computer (if enabled by the
Administrator).
have Administrator privileges on that computer (if enabled by the
Administrator).
■
Serviceability enhancements have been made to improve the performance of
logging for diagnostic purposes.
logging for diagnostic purposes.
■
Installation enhancements have been made to support automatic upgrades of
the desktop applications.
the desktop applications.
■
CAD is now supported in a Citrix/Microsoft Terminal Services environment.
Cisco Agent Desktop
■
Agents can now log in using their user name or their user ID, depending how
the system administrator configures the system.
the system administrator configures the system.
■
An agent can chat with supervisors and agents on his or her team and
receive team messages (TMs) even when logged out of the ACD as long as
Cisco Agent Desktop is not closed.
receive team messages (TMs) even when logged out of the ACD as long as
Cisco Agent Desktop is not closed.
■
Cisco IP Communicator has replaced Media Termination as the supported
soft phone.
soft phone.
■
Enterprise data and call activity data is available on both inbound and
outbound calls.
outbound calls.
■
Work flows can be applied to Cisco Outbound Option calling campaigns.
■
Cisco Outbound Option functions are now controlled by a dedicated
Outbound Option toolbar.
Outbound Option toolbar.
■
A password is required whenever agents log in after logging out of (but not
closing) Cisco Agent Desktop.
closing) Cisco Agent Desktop.
■
Agents can dial a hyperlinked phone number from a web page displayed in
the embedded browser just by clicking the hyperlink.
the embedded browser just by clicking the hyperlink.
Cisco Supervisor Desktop
■
Cisco Supervisor Desktop’s interface can be configured using dockable
panes and the supervisor’s choice of real-time displays in graphical and
tabular format.
panes and the supervisor’s choice of real-time displays in graphical and
tabular format.