Cisco Cisco Unified CRM Connector 10.5 User Guide

 

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Navigate to the personalization page as follows: 
1.  Select the Contact Center pane from the 

Navigator Pane. 

2.  In the Contact Center pane, select Agent 

Settings. 

3.  Select your name from the Agent list on the 

Users Page. 

4.  On the left hand user page menu, select 

Information page. 

5.  Select the Cisco Contact Center tab.  

Your extension and ACD login and password are 
pre-configured by your System Administration.  
If your center uses hot seating or if you need to 
move from your assigned desk, set the 
extension to match the phone at your current 
desk. 
Use the 

Settings 

link on the Agent State control 

to check your extension. 

1.  Navigate to the User CTI information page. 
2.  Enter your extension in the CTI->Extension 

text box. 

3.  Save your changes. 
4.  Go to the Multi-Channel Center to login and 

work. 

Auto-clear on Ready clears the Record in the 
Contact Data record when you set yourself Ready.  
If you activate this save any record changes 
before setting yourself Ready.  If this is set to No 
manually clear the Contact Data record with the 
Clear button to receive a screen pop. 

1.  Navigate to the User CTI information page. 
2.  Use the Auto-Clear on Ready drop to set the 

Auto-Clear state. 

3.  Save your changes. 
4.  Go to the Multi-Channel Center to login and 

work.