Cisco Cisco Unified CRM Connector 8.0 User Guide

Cisco Contact Center pane 
navigation options:  

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Home Web Page 

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Agent Settings – 

•  Home Web Page:  an embedded web page.  Your company can 

customize this to present their web page or an agent portal.   

•  Agent Settings:  allows you to personalize your current settings: 

favorites and recent contact size, as well as set your extension. 

•  The Multi-Channel Center:  the primary work area where you will 

spend most of your time when working the phone.  Chapter 2 of this 
users guide explains how to work in the Multi-Channel Center. 

Navigation 

Error! Reference source not found. shows the new navigation elements, 
the Cisco Contact Center button on the Wunderbar and access to the three 
new workplaces from the Cisco Contact Center pane.  This section 
provides a quick tour of these Cisco Contact Center workplaces.   

The Home Web Page may be customized by your company, the default 
page is the Cisco Home Page shown in Figure 1-2:  Home Web Page.  Use 
this as you would any web page or portal. 

Cisco Contact Center 
Wunderbar button:   
Use to open the Cisco 
Contact Center pane

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