Cisco Cisco Unified CRM Connector 8.0 User Guide
Drop Party
1. On a conference call, click Drop Party, this
enables the Drop Party selection drop down
– right below the Drop Party button.
– right below the Drop Party button.
2. From the drop party drop down, select the
phone number of the party to drop from
the conference.
the conference.
3. This drops the party from the conference,
but the contact call continues as the active
call.
call.
Working with
consultative calls.
consultative calls.
Consultation transfer and conference add a
second, consultative call you must control.
This consultative call allows you to talk with the
transfer or conference recipient.
When working with a consultative call there are
three scenarios:
second, consultative call you must control.
This consultative call allows you to talk with the
transfer or conference recipient.
When working with a consultative call there are
three scenarios:
•
You may complete the transfer or
conference.
conference.
•
You may abort the transfer or conference.
•
The recipient may refuse the transfer or
conference and hang up.
conference and hang up.
Abort Transfer or
Conference
1. During a C. Transfer or Conference you
decide to abort the transfer, you must
retrieve the original call.
retrieve the original call.
2. There are two ways to abort a transfer:
a.
Reactivate the call.
i. Press Reactivate.
ii. This drops the consultation call and
ii. This drops the consultation call and
retrieves the held contact and makes
it the active contact.
it the active contact.
b.
Hang up and use retrieve.
i. Hang up the consultative call: press
Drop.
ii. Select the held contact.
iii. Press Retrieve.
iii. Press Retrieve.
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