Cisco Cisco Unified CRM Connector 7.5 User Guide
Log into the ACD
LOGIN STEP-BY-STEP
1.
Press the login button to login into the ACD.
2.
Your work state will change from “Logged
Out” to your default work state, usually “Not
Ready,” work mode feature will be enabled
Out” to your default work state, usually “Not
Ready,” work mode feature will be enabled
NOTE: Your extension, ACD ID and password are already
configured into the Cisco Contact Center Agent Settings of your
Microsoft CRM account. Use Agent Settings to enter your extension if
you do not have an assigned extension (hot seating).
configured into the Cisco Contact Center Agent Settings of your
Microsoft CRM account. Use Agent Settings to enter your extension if
you do not have an assigned extension (hot seating).
When you start your session or after you have logged out of the ACD your
Agent State will resemble Figure 2-3 the work mode shows “Logged Out”
and the Login button displays.
Agent State will resemble Figure 2-3 the work mode shows “Logged Out”
and the Login button displays.
Pressing the login button connects with the ACD and sends your ACD
credential, Agent ID, password and extension, to log you into the ACD.
credential, Agent ID, password and extension, to log you into the ACD.
After you log in your Agent State will look like
or
.
Figure 2-2
Figure 2-5
Work mode:
L
OGGED
O
UT
Login
button
Figure 2-3: Agent State Logged Out
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