Cisco Cisco Unified CRM Connector 7.5 User Guide

 

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from you contacts. 

Blind transfer does not involve a consultative 
call.  The call will be transferred and dropped 
as soon as you press B. Transfer. 

There are several scenarios for consultation 
transfer, this describes completing the transfer.  
See 

Working with Consultative Calls

 for 

instructions on rejected and aborted transfers. 

• 

The recipient accepts the transfer. 

• 

The recipient rejects the transfer and hangs 
up.  (See 

Working with Consultative Calls

.) 

• 

You abort the transfer and hang up.  (See 

Working with Consultative Calls

.) 

1.  With an active call, enter a phone number in 

the destination box. 

2.  Press C. Transfer.  This places the active 

call on hold and places a consultative call 
that becomes the active call. 

3.  When recipient accepts the transfer, select 

the held contact and press C. Transfer to 
complete the transfer. 

4.  This will transfer the call and drop the call 

from your contacts. 

There are several scenarios for Conference, this 
describes completing the conference.  See 

Working with Consultative Calls

 for instructions 

on rejected and aborted conferences. 
During a conference, you may drop a party.  
Instructions for this follow the conference 
step-by-step. 

1.  With an active call, enter a phone number in 

the Destination box. 

2.  When the recipient accepts the conference, 

select the held contact and press 
Conference to complete the conference and 
join the calls.  

3.  This will consolidate the two contacts into 

one contact.