Cisco Cisco Unified CRM Connector 10.0 User Guide
Log into the ACD
2.
Your work state will change from “Logged Out” to
your default work state, usually “Not Ready,” work
mode feature will be enabled and the Login button
will transform to a Logout button.
mode feature will be enabled and the Login button
will transform to a Logout button.
1.
Press the login button to login into the ACD.
LOGIN STEP-BY-STEP
NOTE: Your extension, ACD ID and password are already
configured into the Cisco Contact Center Agent Settings of your
Microsoft CRM account. Use Agent Settings to enter your extension if
you do not have an assigned extension (hot seating).
configured into the Cisco Contact Center Agent Settings of your
Microsoft CRM account. Use Agent Settings to enter your extension if
you do not have an assigned extension (hot seating).
When you start your session or after you have logged out of the ACD your
Agent State will look like Figure 2-3 the work mode shows “Logged Out”
and the Login button displays.
Agent State will look like Figure 2-3 the work mode shows “Logged Out”
and the Login button displays.
Pressing the login button connects with the ACD and sends your ACD
credential, Agent ID, password and extension, to log you into the ACD.
credential, Agent ID, password and extension, to log you into the ACD.
After you log in your Agent State will look like
or
.
Figure 2-2
Figure 2-5
Figure 2-3: Agent State Logged Out
Login
button
L
OGGED
O
UT
Work mode:
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