Cisco Cisco Unified CRM Connector 10.0 User Guide

 

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Hang up a call 

1.  For active calls the Drop button is enabled. 
2.  Press the Drop button 

Hold is only enabled for active calls. 

 

1.  Press the Hold button. 

Retrieve is only enabled for held calls. 

1.  Press the Retrieve button. 

 This section describes how to transfer and conference 
calls.  C. Transfer and Transfer add a second, consultative 

call you must control.  “Working with Consultative Calls,” 
describes how to work with uncompleted transfers and 

conferences. 

1.  With an active call, enter a phone number in the 

destination box. 

2.  Press B. Transfer. 
3.  This will transfer the call and drop the call from you 

contacts. 

Blind transfer does not involve a consultative call.  The call 
will be transferred and dropped as soon as you press B. 

Transfer. 

There are several scenarios for consultation transfer, this 
describes completing the transfer.  See Working with 

Consultative Calls for instructions on rejected and aborted 
transfers. 

•  The recipient accepts the transfer. 
•  The recipient rejects the transfer and hangs up.  (See 

Working with Consultative Calls.) 

•  You abort the transfer and hang up.  (See Working 

with Consultative Calls.) 

1.  With an active call, enter a phone number in the 

destination box. 

2.  Press C. Transfer.  This places the active call on hold 

and places a consultative call that becomes the active 
call. 

3.  When recipient accepts the transfer, select the held 

contact and press C. Transfer to complete the 
transfer. 

4.  This will transfer the call and drop the call from your 

contacts.