Cisco Cisco Unified CRM Connector 10.0 User Guide
37
Personalize Agent Settings Step-by-Step
Where is it? Agent Settings are part of the Cisco Contact Center
pane. Use the Navigator to open the Agent Settings page.
pane. Use the Navigator to open the Agent Settings page.
What does it do? Use Agent Settings to set your extension if your
contact center uses “hot seating” or you are not sitting at your
regular desk. Agent Settings also lets you set the Recent Contact
list size and manage your Favorites.
contact center uses “hot seating” or you are not sitting at your
regular desk. Agent Settings also lets you set the Recent Contact
list size and manage your Favorites.
What does it look like? Figure 3-5: Agent Settings /
Personalization show how to navigate to the Agent Settings page
from the Navigator.
Personalization show how to navigate to the Agent Settings page
from the Navigator.
OPEN
Figure 3-5: Agent Settings / Personalization
Extension – for hot
seating
Recent con
num
num
tact list size –
ber in list
Clear Contact Data
record when work
mode is set to Ready
record when work
mode is set to Ready
Manage Favorites –
add, delete and edit.
add, delete and edit.
Select agent settings
on Navigator pane
on Navigator pane