Cisco Cisco Unified CRM Connector 10.5 User Guide
Check your phone and session settings.
CHECK SESSION SETTINGS STEP-BY-STEP
1. On the Agent State control click the
SETTINGS
link.
2. This opens a dialog box with your settings.
3. Close the dialog box by clicking the OK button.
3. Close the dialog box by clicking the OK button.
If you need to check your phone settings, use the Agent State Settings link.
This displays a dialog box with:
Figure 2-4: Agent Settings
Agent Settings:
Worktop = MS CRM user name.
CTI Agent ID = ACD ID
Queues = assigned queues
• Worktop: this is your MS CRM user name.
• Extension / DN: information about the agent’s monitored extension.
• CTI Agent ID: this is your ACD ID
• Queues: these are the queues you will receive calls from.
• Extension / DN: information about the agent’s monitored extension.
• CTI Agent ID: this is your ACD ID
• Queues: these are the queues you will receive calls from.
Note: If your center uses hot seating, you use Settings to check your
assigned extension before logging in. Use the Agent Settings
personalization page if you need to change the extension.
assigned extension before logging in. Use the Agent Settings
personalization page if you need to change the extension.
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