Cisco Cisco Unified CRM Connector 7.5 User Guide

 

Use Agent State in the upper left (area 1 Figure 2-1) of the Contact Center 
workplace to set and view your session work modes.  Figure 2-2 shows a 
detail of the Agent State section for a logged in agent.  It shows functional 
areas; 

•  The settings link opens a text box that shows your current session 

information. 

•  The Channel button allows you to select the current active work 

channel.  Currently only phones (CTI) are supported; a future release 
will add e-mail. 

•  The workmode section controls your ACD work modes.   It has three 

functions:   

o

  Use the Login/Logout buttons to log into and out of the ACD.   

o

  The work state display shows your current work mode.   

o

  Use the Workmode buttons to set your work mode:  Ready, Work 

Ready, Work Not Ready and Not Ready. 

Work mode state buttons: 

Work Mode Control 

Solid green – ready 
Part green – work ready 
Yellow – work not ready 
Red - not ready 

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