Cisco Cisco Unified CRM Connector 7.5 User Guide
Set Reason Code
2.
Select Reason code from the drop down
3.
Your work state will change to “Not Ready.”
SET REASON CODE Step-by-Step
1.
Set Not Ready – press the Not Ready workmode button.
Overview
Reason codes are used to track your work mode changes. If your site uses
reason codes you must set a reason in order to go not ready.
reason codes you must set a reason in order to go not ready.
shows the Reason Code drop down selection box. Ask your supervisor or
systems administrator for a list of valid reason codes.
systems administrator for a list of valid reason codes.
Figure 2-5
Figure 2-5: Not Ready Reason
Press Not
Ready
Select a
reason code
from the drop
d
WARNING: You must select a reason code if your site uses them.
If you do not: You will stay in your last work mode; your work
mode will not change to not ready.
mode will not change to not ready.
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