Cisco Cisco Agent Desktop 10.5 Installation Guide
System Requirements
March 31, 2014
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Operating Environment Language Requirements
The CAD services must be installed on machines running an English language
operating system. The CAD desktop applications can be installed on machines
running an English language or a localized operating system. The following desktop
applications are localized:
operating system. The CAD desktop applications can be installed on machines
running an English language or a localized operating system. The following desktop
applications are localized:
■
Agent Desktop
■
CAD-BE
■
Supervisor Desktop
■
IP Phone Agent
Desktop Administrator is not localized. However, in non-English contact centers,
Desktop Administrator must be run on a machine with a localized operating system so
Desktop Administrator must be run on a machine with a localized operating system so
Windows 7 Enterprise, Professional, and
Ultimate Edition
Ultimate Edition
32-bit and 64-bit
All desktops:
1 GHz processor
1 GB RAM (32-bit)
2 GB RAM (64-bit)
100 Mbit NIC supporting Ethernet 2
Agent, Supervisor, and Admin Desktops:
650 MB free space
Red Hat Enterprise Linux v5
CAD-BE only:
1 GHz Pentium processor
256 MB RAM
1 GB free space (for logging)
100 Mbit NIC supporting Ethernet 2
Microsoft Terminal Server
For minimum hardware requirements,
see Integrating CAD with Thin Client and
Virtual Desktop Environments
see Integrating CAD with Thin Client and
Virtual Desktop Environments
Citrix XenApp
Table 9.
Server minimum operating systems and hardware
Operating System
Hardware
Windows Server 2003 32-bit Standard
and Enterprise Edition, R2 or SP2
and Enterprise Edition, R2 or SP2
See the “System Software
Requirements” section in Hardware and
Software Specification (Bill of Materials)
Requirements” section in Hardware and
Software Specification (Bill of Materials)
Windows Server 2008 64-bit Standard
and Enterprise Edition, R2 [Unified CCE
8.5(2) and up only; Unified CCE 8.5(1) is
not supported with this server OS]
and Enterprise Edition, R2 [Unified CCE
8.5(2) and up only; Unified CCE 8.5(1) is
not supported with this server OS]
Table 8.
Desktop application minimum operating systems and hardware (cont’d)
Operating System
Hardware