Cisco Cisco Finesse 8.5(3) Troubleshooting Guide
Finesse Support for 89xx/99xx Phones and
Multi−lines Configuration
Multi−lines Configuration
Document ID: 117651
Contributed by Cisco TAC Engineers.
Jun 05, 2014
Contents
Introduction
Finesse Support for 89xx/99xx Phones and Multi−lines Configuration
Finesse 9 and 10 − Versions Released
Finesse 10.5 − Version Not Released
Finesse Support for 89xx/99xx Phones and Multi−lines Configuration
Finesse 9 and 10 − Versions Released
Finesse 10.5 − Version Not Released
Introduction
This document describes support information for Cisco 89xx/99xx Phones. It also provides details in regards
to support for a multi−lines device configuration in different versions of Finesse.
to support for a multi−lines device configuration in different versions of Finesse.
Finesse Support for 89xx/99xx Phones and Multi−lines
Configuration
Configuration
There are different interpretations for the support of 89xx/99xx phones and multi−lines support in Finesse 9,
10, and 10.5. This document clarifies the support available for these versions.
10, and 10.5. This document clarifies the support available for these versions.
Finesse 9 and 10 − Versions Released
The main support points are:
Cisco 89xx/99xx phones are supported.
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A specific configuration on Unified Contact Center Enterprise (UCCE) and Cisco Unified
Communications Manager (CUCM) needs to be completed for 89xx/99xx phones. UCCE multi−lines
configuration is required by UCCE in order to support 89xx/99xx phones, but it does not mean
Finesse supports multi−lines.
Communications Manager (CUCM) needs to be completed for 89xx/99xx phones. UCCE multi−lines
configuration is required by UCCE in order to support 89xx/99xx phones, but it does not mean
Finesse supports multi−lines.
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Officially, only ONE line is supported and TWO lines (multi−lines) is NOT supported.
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In Finesse documents, it is emphasized that Finesse only supports ONE line for all 89xx/99xx phones
and multi−lines are NOT supported.
and multi−lines are NOT supported.
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Finesse 10.5 − Version Not Released
The main support points are:
Multi−lines (TWO lines) support could be a Finesse feature, but is not yet committed.
•
Cisco 89xx/99xx phones will be supported, most likely with up to TWO lines.
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Configuration and caveats for TWO line support will be documented.
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Documents for Finesse 10.5 will be updated to include phone type and multi−lines support.
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