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Cisco Agent Desktop 8.5
User Guide
Cisco Cisco Agent Desktop 8.5 User Guide
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Contents
■
Introduction 6
Intended Audience 6
What’s New In This Release 6
■
Agent Desktop Feature Levels 7
■
Configuring Cisco IP Communicator 8
■
Automated Updates 9
■
Logging in Using Agent Desktop 10
Multi-line Phones 10
Logging in as a Local Agent 10
Logging in as a Mobile Agent 12
Login Notes 14
Access Through a VPN From Behind a NAT Firewall or Router 15
■
Logging Out 16
Method 1: Logging Out and Then Closing Agent Desktop
(Recommended) 16
Method 2: Closing Agent Desktop Without First Logging Out 16
■
Agent Desktop Interface 18
Accessibility 18
Toolbar Buttons and Shortcut Keys 19
Team Message 23
Contact Appearance Pane 23
Contact Management Pane 24
Enterprise Data 25
Call Activity 25
Integrated Browser Pane 26
Status Bar 27
Desktop Preferences 27
Setting the Window Behavior and Window Options Mode 27
Accessibility Options 29
■
Dial Pad Window 31
Recent Call List 32
Phone Books 32
Employee Phone Book 32
Phone Book Filter 34
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