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Cisco Agent Desktop 9.0
User Guide
Cisco Cisco Agent Desktop 9.0 User Guide
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Contents
Accessing Your Home Page 29
Supervisor Intervention 29
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Reason Codes 30
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Wrap-up Data 31
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Service Autorecovery 32
Loss of BIPPA Service 32
Non-Redundant Systems 32
Redundant Systems 32
Loss of CTI Service 33
Loss of LDAP Service 33
Loss of Other Services 33
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