Cisco Cisco Agent Desktop 8.5 User Guide

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Cisco Desktop Administrator User Guide 7.0
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31-Mar-06
The condition you set up is automatically entered in the first Data Field 
Conditions line in the Current Rule Conditions section of the Work Flow 
window and the Enable Rule check box is automatically checked.
5. Click Edit next to the 2 remaining Data Field Conditions fields to further 
define the rule, if desired: 
Specify if the agent is on hook or off hook
Specify if the agent state is or is not equal to Ready or Not Ready
Figure 54.
State Condition dialog box
6. Under the Actions pane, click Add to choose one or more actions to run 
when the event occurs and the rules are met. 
You can select an existing action, or create a new action. See 
 for more information.
7. Click Apply to save the new time of day work flow.