Cisco Cisco Agent Desktop 8.5 User Guide
Cisco Desktop Administrator User Guide 7.0
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31-Mar-06
The condition you set up is automatically entered in the first Data Field
Conditions line in the Current Rule Conditions section of the Work Flow
window and the Enable Rule check box is automatically checked.
Conditions line in the Current Rule Conditions section of the Work Flow
window and the Enable Rule check box is automatically checked.
5. Click Edit next to the 2 remaining Data Field Conditions fields to further
define the rule, if desired:
■
Specify if the agent is on hook or off hook
■
Specify if the agent state is or is not equal to Ready or Not Ready
Figure 54.
State Condition dialog box
6. Under the Actions pane, click Add to choose one or more actions to run
when the event occurs and the rules are met.
You can select an existing action, or create a new action. See
for more information.
7. Click Apply to save the new time of day work flow.