Cisco Cisco Agent Desktop 9.0 User Guide
Cisco Desktop Administrator User Guide
208
January 16, 2013
2. Create a search query using one or more conditions as described below.
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If you want to search for workflow groups by name, select Workflow Group
from the field drop-down list and any item from the criterion drop-down
list, then type one or more characters in the text field.
from the field drop-down list and any item from the criterion drop-down
list, then type one or more characters in the text field.
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If you want to search for workflow groups for which agents appear offline,
select Agents appear offline from the field drop-down list and True from
the criterion drop-down list.
select Agents appear offline from the field drop-down list and True from
the criterion drop-down list.
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If you want to add another condition to the search query, click +. A new
row containing the field drop-down list, the descriptor drop-down list, and
the text field appears. Define the new condition as described above.
row containing the field drop-down list, the descriptor drop-down list, and
the text field appears. Define the new condition as described above.
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If you want to remove the last condition from the search query, click –.
The bottom row is deleted. If you click – and the search query only
contains one condition, no change will occur.
The bottom row is deleted. If you click – and the search query only
contains one condition, no change will occur.
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If you want to remove all of the conditions from the search query, click
Clear Filter. All of the rows except the first row are deleted, and the first
row is reset to the default value.
Clear Filter. All of the rows except the first row are deleted, and the first
row is reset to the default value.
3. When you are finished creating your search query, click Find. A list of workflow
groups that match all of the conditions appears.
Adding a Contact List to a Workflow Group
To add a contact list to a workflow group:
1. Choose Cisco Unified Presence Settings > Workflow Groups. The Workflow
Groups page appears (
2. If necessary, search for the workflow group to which you want to add a contact
list. For instructions, see
.