Cisco Cisco Agent Desktop 8.5
June 21, 2004
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Voice-Over IP Monitoring
Best Practices Deployment
Guide for CAD 6.0/6.1
Best Practices Deployment
Guide for CAD 6.0/6.1
1.0 Introduction
This document is intended to provide enough information about the abilities
and requirements of voice-over IP (VoIP) monitoring for Cisco Agent Desktop
(CAD) v6.0/6.1 so that it can be effectively deployed.
and requirements of voice-over IP (VoIP) monitoring for Cisco Agent Desktop
(CAD) v6.0/6.1 so that it can be effectively deployed.
This document contains the following information:
•
An overview of VoIP monitoring and how this functionality is provided by
CAD software
CAD software
•
Descriptions of recommended deployments based on several typical net-
work configurations, from simple to complex, which include references to
features, issues, and limitations
work configurations, from simple to complex, which include references to
features, issues, and limitations
•
Detailed explanations of desktop and server monitoring features, issues, and
limitations
limitations
•
Descriptions of the deployment issues that need to be worked through to
realize a successful deployment
realize a successful deployment
•
Reference information
•
Examples of deployments using real switches to help you decide how desk-
top and server monitoring should be deployed in your environment
top and server monitoring should be deployed in your environment