Cisco Cisco Computer Telephony Integration Option 8.5
1-2
CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(x)
Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
Supported Platforms
Supported Platforms
The following server platforms are supported.
•
Windows 2003 Server with Terminal Services
Note
Cisco has no plans to support the Citrix MetaFrame Presentation Server/XenApp on UNIX.
The following client platforms are supported.
Note
Designing of your Microsoft Terminal Server implementation should be done in consultation with a
Microsoft Certified Engineer. In particular, the guidance of a Microsoft Certified professional is
essential to determine how many agents can be accommodated on an MTS suite. Citrix users should
obtain the services of a Citrix Certified Administrator to provide similar deployment assistance for
Citrix.
Microsoft Certified Engineer. In particular, the guidance of a Microsoft Certified professional is
essential to determine how many agents can be accommodated on an MTS suite. Citrix users should
obtain the services of a Citrix Certified Administrator to provide similar deployment assistance for
Citrix.
Supported Citrix ICA Clients
CTI OS clients published in a Citrix MetaFrame Presentation Server can only be accessed using the
following Citrix ICA clients:
following Citrix ICA clients:
•
ICA Win32 Program Neighborhood Client
•
ICA Win32 Web Client
•
ICA Win32 Program Neighborhood Agent
Supported MTS Clients
CTI OS clients installed in a Microsoft Terminal Services Server can only be accessed using the
following MTS clients:
following MTS clients:
•
Terminal Services Client for Windows 2000
•
Microsoft Remote Desktop Connection
Client Platform
Supported with
Citrix ICA Client?
Citrix ICA Client?
Supported with
MTS Clients?
MTS Clients?
Windows XP Professional SP2
Yes
Yes
Windows Vista
Yes
Yes
Red Hat Enterprise Linux 4
Yes
N/A