Cisco Cisco Computer Telephony Integration Option 8.5

1-5

CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(x)

Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment

Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services

Note

Specifying the home path may add excessive tracing overhead that will affect the performance of Citrix
MetaFrame Presentation Server/XenApp or Microsoft Terminal Services Server. For more details, refer
to

http://support.citrix.com/docs/

. In addition, this directory must have read, write, and execute access

for the members of the CTIOSCitrixUsers Windows user group.

TraceMask

TraceMask is both a global and a per user setting that controls the tracing level for CTI OS Desktops
running on the host.

Note

Tracing should be enabled for troubleshooting purposes only. If it is necessary to enable tracing, the
recommended setting for a Citrix or MTS environment is 0x0000007 rather than the standard CTI OS
default of 0x40000307.

Publishing CTI OS Clients in Citrix MetaFrame Presentation Server Release 4.5
or XenApp 5.0

Note

The procedure in this section is not applicable for MTS.

To publish the applications in the Citrix MetaFrame Presentation Server, perform the following steps.

Note

The settings indicated in the following steps were selected carefully to ensure the correct functioning of
the CTI OS Clients. Combinations other than those mentioned in these steps are not supported by Cisco.

Step 1

Launch the Management Console for MetaFrame Presentation Server.

Step 2

From the tree on the left, select the Farm on which you want to publish the CTI OS Clients.

Step 3

Select the branch marked as Applications.

Step 4

From the Actions menu, select New and then select Published Application. The Publish Application
screen appears.