Cisco Cisco Computer Telephony Integration Option 9.0

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CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise

Release 8.5(x)

Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment

Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services

Specify the Citrix MetaFrame Presentation Server or servers on which the CTI OS Client will run.

Step 13

Click Next. The Specify Users Screen appears.

Step 14

Specify the users that will be allowed to run the CTI OS Client.

Step 15

Click Finish.

Configuring a Citrix ICA Connection

Note

The procedure in this section is not applicable for MTS.

To create ICA connections for the user to run the applications, perform the following steps.

Note

The settings indicated in the following steps were selected carefully to ensure the correct functioning of
the CTI OS Clients. Combinations other than those mentioned in these steps are not supported by Cisco.

Using the Citrix Program Neighborhood Client

Step 1

Launch the Citrix Program Neighborhood Client. Double click on the Custom ICA Connections icon.

The Custom ICA Connections screen appears.

Step 2

Double click on the Add ICA Connection icon. An Add New ICA Connection screen appears.