Cisco Cisco Computer Telephony Integration Option 9.0
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CTI OS System Manager’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(x)
Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
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Queuing mouse events and key strokes will affect the responsiveness of the CTI OS Client since the
ICA client will send mouse activity less often to the Presentation Server. Cisco does not recommend
the use of this setting, especially since low-bandwidth connections are not supported for published
CTI OS Clients.
ICA client will send mouse activity less often to the Presentation Server. Cisco does not recommend
the use of this setting, especially since low-bandwidth connections are not supported for published
CTI OS Clients.
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Speed Screen Latency should always be set to Off. This feature is intended to improve the user
experience with ICA connections over low-bandwidth connections.
experience with ICA connections over low-bandwidth connections.
Step 20
Click OK.
Using the Citrix Program Neighborhood Agent
Step 1
Using the Program Neighborhood Agent Site in the Access Suite Console:
a.
Configure the authentication methods according to your site security policies.
b.
Configure the following Session options.
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In the Client Session Sizes window, remove the check on the 640x480 check box. If you define
a custom window size (Resolution) this must not be lower than 800x600.
a custom window size (Resolution) this must not be lower than 800x600.
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In the Client Resources Window, remove the check on the following check boxes:
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In the Color depth options users can select group, remove the check on the box marked as 16.
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In the Audio options users can select group, remove all the marks from all check boxes.