Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)
About This Guide
Purpose
This manual provides instructions for using the CTI Toolkit Agent Desktop.
Audience
This manual is intended primarily for agents who will use CTI Toolkit Agent
Desktop to answer and process calls. This manual assumes that an administrator
has already installed the hardware and software needed for CTI Toolkit Agent
Desktop to run.
Desktop to answer and process calls. This manual assumes that an administrator
has already installed the hardware and software needed for CTI Toolkit Agent
Desktop to run.
Conventions
This manual uses the following conventions.