Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Starting CTI Toolkit Agent Desktop
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)
Starting CTI Toolkit Agent Desktop
To start CTI Toolkit Agent Desktop, select Start > Programs > Cisco Systems
CTI Toolkit > Agent Desktop.
CTI Toolkit > Agent Desktop.
Upon startup the CTI Toolkit Agent Desktop main screen appears.
This screen consists of the following sections:
•
Login. Contains buttons that let the agent log in or log out.
•
Agent State. Contains buttons that let the agent change the state of the
currently logged in agent.
currently logged in agent.
•
Dial/Answer/Release. Contains buttons that let the agent make, answer, and
hang up calls.
hang up calls.
•
Hold/Retrieve. Contains buttons that let the agent put a call on hold and
retrieve a held call.
retrieve a held call.
•
Alternate/Reconnect. Contains buttons that let the agent alternate between
and reconnect active calls.
and reconnect active calls.
•
Conference/Transfer. Contains buttons that let the agent initiate and
complete conference and transfer operations.
complete conference and transfer operations.
•
Supervisor Assist. Contains buttons that let the agent request assistance from
a supervisor.
a supervisor.
•
Tools. Contains buttons that invoke statistical displays, initiate a chat session,
record calls and report a bad line.
record calls and report a bad line.
•
Call Information. Displays call-related data for each call currently on the
softphone.
softphone.
•
Status bar. Displays information about the status of the softphone.