Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
3-2
CTI OS Agent Desktop User Guide for Cisco ICM/CC Enterprise & Hosted
Cisco CTI OS Release 7.2(1)
Chapter 3 Processing Calls
Answering Calls
Step 3
Enter the phone number to be dialed in the Dialed Number field or select a destination from the
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
pull-down menu. The pull-down menu contains the last six numbers dialed from this desktop.
Step 4
Optionally, you can click the More button to get the following display.
This display contains the Call Data tab, where you can optionally enter data associated with the call.
Step 5
Click the Dial button.
Answering Calls
When the Call Information Grid shows an alerting call, the Answer button enables. To answer an
incoming call, click the Answer button. When the call is answered, the Release button becomes enabled.
incoming call, click the Answer button. When the call is answered, the Release button becomes enabled.
Note
If a button enablement event disables the button that currently has focus, focus will be moved to the first
enabled button in the tab order.
enabled button in the tab order.
Hanging Up Calls
To hang up a call, click the Release button.