Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
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CTI OS Agent Desktop User Guide for Cisco ICM/CC Enterprise & Hosted
Cisco CTI OS Release 7.2(1)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging Out
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Buttons for actions that are allowed from your current agent state are enabled.
Note
Multiple agents may log into CTI Toolkit Agent Desktop on the same workstation. Each agent need only
run a separate instance of CTI Toolkit Agent Desktop and then log in as a different user.
run a separate instance of CTI Toolkit Agent Desktop and then log in as a different user.
Logging Out
To log out of the CTI Toolkit Agent Desktop, perform the following steps:
Step 1
If the Logout button is enabled, click it. Some switches require that an agent be in NotReady state to log
out; therefore, the Logout button is disabled in any other state. In this case, click NotReady first, then
click Logout.
out; therefore, the Logout button is disabled in any other state. In this case, click NotReady first, then
click Logout.
Step 2
Depending on how your administrator has configured your agent settings, a Select Reason Code dialog
box may appear after you click NotReady.
box may appear after you click NotReady.
This dialog box includes a list of reason codes.
Note
For information on how an administrator can set an agent’s logout parameters, see the Cisco IP
Contact Center Enterprise Edition Administration Guide.
Step 3
Highlight a reason code in the list.
Step 4
Click OK.
Note
For an explanation of NotReady state, see
Step 5
When you enter the NotReady state, the Logout button becomes enabled. Click the Logout button.