Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
3-6
CTI OS Agent Desktop User Guide for Cisco ICM/CC Enterprise & Hosted
Cisco CTI OS Release 7.2(1)
Chapter 3 Processing Calls
Call Information Grid Accessibility
Call Information Grid Accessibility
Following are the keyboard shortcuts for movement within the Call Information Grid window:
Transfer
Alt-t (Toggle key)
Emergency
Alt-g
Supervisor assist
Alt-q
Show statistics
Alt-y
Chat
Alt-z
Record
Alt-f
Bad line
Alt-b
Button
Hotkey
Key
Action
Alt-j
Moves focus to the Call Appearance
Grid. When a cell is highlighted on the
call grid, the user can press F3 to have
JAWS read back the cell's header and
the cell's contents.
Grid. When a cell is highlighted on the
call grid, the user can press F3 to have
JAWS read back the cell's header and
the cell's contents.
When an entire row is selected, the
user can press INSERT+Up Arrow to
have JAWS read back the contents of
each cell in the current row.
user can press INSERT+Up Arrow to
have JAWS read back the contents of
each cell in the current row.
Tab
Move to the element that follows the
grid in the tab order.
grid in the tab order.
Shift-tab
Move to the element that precedes the
grid in the tab order.
grid in the tab order.
right arrow
Move to the cell to the right of the
current cell. If the user presses the
right arrow in the last cell of the
current line, the focus will move to the
first cell of the current line.
current cell. If the user presses the
right arrow in the last cell of the
current line, the focus will move to the
first cell of the current line.
left arrow
Move to the cell to the left of the
current cell. If the user presses the left
arrow in the first cell of the current
line, the last cell on the current line
will be highlighted.
current cell. If the user presses the left
arrow in the first cell of the current
line, the last cell on the current line
will be highlighted.