Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
C H A P T E R
6-1
Cisco CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise and Hosted, Release 7.1(1)
6
Interpreting Call and Statistical
Information
This chapter discusses the CTIToolkit Agent Desktop call information and
statistical displays.
statistical displays.
•
Call Information
•
Agent Statistics
•
Skill Group Statistics
The Call Information display appears on the main CTIToolkit Agent Desktop
screen.
screen.
The Agent Statistics and Skill Group Statistics displays appear as a separate
window when you click the Statistics button (the leftmost button in theTools
section of the CTIToolkit Agent Desktop screen.).
window when you click the Statistics button (the leftmost button in theTools
section of the CTIToolkit Agent Desktop screen.).