Cisco Cisco Computer Telephony Integration OS 8.5 User Guide

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Chapter 1      Starting and Logging Into CTI Toolkit Agent Desktop
IP Communicator
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Cisco CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise and Hosted, Release 7.1(1)
must be used. Also, to conserve resources, keep IP Communicator minimized 
as much as possible. If you have questions about IP Communicator, contact 
your system manager.
Set the Communicator preferences as follows: 
  •
Uncheck the “Bring to Front on Active Call” option (default is unchecked)
  •
Check the “Hide on Minimize” option (default is unchecked)