Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
C H A P T E R
5-1
Cisco CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise and Hosted, Release 7.1(1)
5
Communicating with Other Call Center
Personnel
Personnel
This chapter discusses the following facilities available for agents to
communicate with call center personnel.
communicate with call center personnel.
•
CTI OS Chat
•
Requesting supervisory assistance
CTI OS Chat
When you click the Chat button from the CTI Toolkit Agent Desktop main screen,
the CTI OS Chat dialog box appears.
the CTI OS Chat dialog box appears.