Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
1-5
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 1 Starting and Logging In to CTI Toolkit Agent Desktop
Logging In
Aspect Call Center ACD
Figure 1-3
Aspect Call Center ACD CTI Login Dialog
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the Aspect connection profile.
•
Agent ID. Your agent ID as assigned by your manager.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the phone set you receive calls on.
G3 ACD
Figure 1-4
G3 ACD CTI Login Dialog
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the G3 connection profile.
•
Agent ID. Your agent ID as assigned by your manager.