Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 9.0(1)

Chapter 3 Processing Calls

Main Window Keyboard Accessibility

The buttons with icons on the main frame window have the following keyboard equivalents for
accessibility to Agent actions.

Call Information Grid Accessibility

Note

The Agent Desktop has been tested with the JAWS Screen Reader, version 8.0. Items are read back to
the user only if JAWS has been installed on the system.

The JAWS screen reader is used to read the status bar. JAWS will read the status bar when the user selects
Insert+Page Down together.

Button

Hotkey

Login

Alt+l

Logout

Alt+o

Ready

Alt+r

Not Ready

Alt+n

Wrapup

Alt+w

Dial

Alt+d

Answer call

Alt+a

Release call

Alt+x

Hold

Alt+h

Retrieve

Alt+i

Alternate

Alt+s

Reconnect

Alt+e

Conference

Alt+c (Toggle key)

Transfer

Alt+t (Toggle key)

Emergency

Alt+g

Supervisor assist

Alt+q

Show statistics

Alt+y

Chat

Alt+z

Record

Alt+f

Bad line

Alt+b