Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

If the NotReady button is enabled, you are in a valid state to go to NotReady. To enter the NotReady 
state, click the NotReady button.

Depending on your configuration, a Select Reason Code dialog box may appear when you click the 
NotReady button. 

This dialog box includes a list of defined reason codes. Highlight a reason code in the list and click OK.

The reason code list is navigated as follows.  The reason code will be read to the user when a new reason 
code is selected.

On entering NotReady state you cannot accept an ACD call, but you can still receive calls made to your 
direct extension. On some switches, you can still receive calls made to your Agent ID.

Depending on your switch and how your administrator has configured your agent profile, there are two 
possible ways to enter Wrapup state.

You automatically enter wrapup state on completion of a call.

You click the Wrapup button to either go immediately to the Wrapup state or to go to Wrapup state 
after completion of the current call.

In a Unified CCE environment, an administrator defines an agent’s Work Mode on Incoming and Work 
Mode on Outgoing values on the Configure ICM Agent Desk Settings List screen. See the Cisco IP 
Contact Center Enterprise Edition Administration Guide for details.

Up Arrow

Move the focus to the previous reason code. 

Down Arrow

Move the focus to the next reason code. 

Enter

Changes state to not ready with the selected reason code.