Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

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Boldface type is used for user 
entries, keys, buttons, and folder 
and submenu names.

Choose Edit > Find from the ICM 
Configure menu bar. 

Italic type indicates one of the 
following:

A newly introduced term

For emphasis

A generic syntax item that 
you must replace with a 
specific value

A title of a publication

A skill group is a collection of agents 
who share similar skills.

Do not use the numerical naming 
convention that is used in the 
predefined templates (for example, 
persvc01).

IF (condition, true-value, false-value)

For more information, see the Cisco 
ICM Software Database Schema 
Handbook. 

An arrow ( > ) indicates an item 
from a pull-down menu.

The Save command from the File menu is 
referenced as File > Save.