Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
3-5
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 3 Processing Calls
Main Window Keyboard Accessibility
Step 1
Select an active call in the Call Information Grid.
Step 2
Click the Dial button. The following dialpad dialog box appears.
Step 3
Enter or click the keypad button that corresponds to the digit or character for which you want to send a
DTMF tone.
DTMF tone.
On this dialing pad, you can also specify that DTMF tones, dial tones, Ring In tones (tones that signal a
call received), and Ring Out tones (tones that signal that the phone you are calling is ringing) be muted.
If you are using IP Communicator it is recommended that you mute these tones, so these tones do not
conflict with the tones IP Communicator produces.
call received), and Ring Out tones (tones that signal that the phone you are calling is ringing) be muted.
If you are using IP Communicator it is recommended that you mute these tones, so these tones do not
conflict with the tones IP Communicator produces.
Main Window Keyboard Accessibility
The buttons with icons on the main frame window have the following keyboard equivalents for
accessibility to Agent actions.
accessibility to Agent actions.
Button
Hotkey
Login
Alt-l
Logout
Alt-o
Ready
Alt-r
Not Ready
Alt-n
Wrapup
Alt-w
Dial
Alt-d
Answer call
Alt-a
Release call
Alt-x
Hold
Alt-h
Retrieve
Alt-i
Alternate
Alt-s
Reconnect
Alt-e
Conference
Alt-c (Toggle key)