Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
3-8
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 3 Processing Calls
Call Information Grid Accessibility
Once the user has focus on the cell to be edited, the following keys perform the following actions.
Key
Action
Not Editing
Editing
Del
Clear the contents of the cell and
begin editing.
begin editing.
Delete the character that follows the cursor.
Any character
currently allowed
to be entered in
the cell except
backspace
currently allowed
to be entered in
the cell except
backspace
Does nothing.
If editing, the character typed is placed at
the cursor position.
the cursor position.
Backspace
The contents of the cell are deleted.
The user is placed into edit mode.
The user is placed into edit mode.
The character before the cursor is deleted.
Enter
Does nothing
Ends editing and leaves focus on the current
cell.
cell.
F2
Places the cursor at the beginning of
the value in the cell.
the value in the cell.
Does nothing.
Right arrow
Move to the cell to the right of the
current cell. If the user presses the
right arrow in the last cell of the
current line, the focus will move to
the first cell of the current line.
current cell. If the user presses the
right arrow in the last cell of the
current line, the focus will move to
the first cell of the current line.
Move the cursor forward one character if
not on the last character.
not on the last character.
Left arrow
Move to the cell to the left of the
current cell. If the user presses the
left arrow in the first cell of the
current line, the last cell on the
current line will be highlighted.
current cell. If the user presses the
left arrow in the first cell of the
current line, the last cell on the
current line will be highlighted.
Move the cursor back one character if not
on the first character.
on the first character.
Up arrow
Move to the cell above the current
cell. If the current cell is at the top of
its column, the focus will wrap to the
first non-empty row from the bottom
of the current column.
cell. If the current cell is at the top of
its column, the focus will wrap to the
first non-empty row from the bottom
of the current column.
Does nothing.
Down arrow
Move to the cell below the current
cell. If the current cell is at the
bottom of its column or if the row
following the current row is empty,
the focus will wrap to the top of the
current column.
cell. If the current cell is at the
bottom of its column or if the row
following the current row is empty,
the focus will wrap to the top of the
current column.
Does nothing.
Esc
Does nothing.
Restores the cell to the value it had before
being edited and exit edit mode.
being edited and exit edit mode.