Cisco Cisco Computer Telephony Integration OS 8.5 User Guide

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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 3      Processing Calls
Call Information Grid Accessibility
Once the user has focus on the cell to be edited, the following keys perform the following actions. 
Key
Action
Not Editing
Editing
Del
Clear the contents of the cell and 
begin editing.
Delete the character that follows the cursor.
Any character 
currently allowed 
to be entered in 
the cell except 
backspace
Does nothing.
If editing, the character typed is placed at 
the cursor position.
Backspace
The contents of the cell are deleted.  
The user is placed into edit mode.
The character before the cursor is deleted.
Enter
Does nothing
Ends editing and leaves focus on the current 
cell.
F2
Places the cursor at the beginning of 
the value in the cell.
Does nothing.
Right arrow
Move to the cell to the right of the 
current cell. If the user presses the 
right arrow in the last cell of the 
current line, the focus will move to 
the first cell of the current line.
Move the cursor forward one character if 
not on the last character.
Left arrow
Move to the cell to the left of the 
current cell.  If the user presses the 
left arrow in the first cell of the 
current line, the last cell on the 
current line will be highlighted.
Move the cursor back one character if not 
on the first character.
Up arrow
Move to the cell above the current 
cell.  If the current cell is at the top of 
its column, the focus will wrap to the 
first non-empty row from the bottom 
of the current column.
Does nothing.
Down arrow
Move to the cell below the current 
cell.  If the current cell is at the 
bottom of its column or if the row 
following the current row is empty, 
the focus will wrap to the top of the 
current column.
Does nothing.
Esc
Does nothing.
Restores the cell to the value it had before 
being edited and exit edit mode.