Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
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CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging In
IPCC System
Figure 1-8
IPCC System CTI Login Dialog - Login by AgentID
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the IPCC System connection profile.
•
Agent ID. Your agent ID as assigned by your manager.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.
Figure 1-9
IPCC System CTI Login Dialog - Login by Agent Name
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the IPCC System connection profile.
•
Login Name. This is reorients the Login Name defined for the Agent in ICM Configuration
Manager.
Manager.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.