Cisco Cisco Computer Telephony Integration Option 8.5 User Guide

Depending on how your administrator has configured your agent settings, a Select Reason Code dialog 
box may appear next.

This dialog box includes a list of defined reason codes.

Highlight a reason code in the list.

Click OK.

On a successful logout, the following occurs:

You are logged out of CTI OS and the ACD switch.

All entries in the status bar at the bottom of the CTI Toolkit Agent Desktop screen become blank 
except for Agent Status, which becomes “Unknown.”

All Agent State Control buttons except Login are disabled.

All Call Control buttons are disabled.

In a Mobile Agent environment, if a Nailed-up mobile agent connection is dropped (for example, when 
disconnecting the phone), the agent is logged out automatically.

Releases 7.0(0) and later of CTI Toolkit Agent Desktop support IP Communicator as a replacement for 
Media Termination. These releases do not support Media Termination. 

IP Communicator is neither started up concurrently with CTI Toolkit Agent Desktop, nor is it installed 
with CTI Toolkit Agent Desktop.

Agents need to manually start IP Communicator. If the agent logs into Agent Desktop, and IP 
Communicator has not been started—that is, the device is not in service and registered with Unified CM 
—the agent may see the following error: "CTI Warning: The request failed because a timeout limit was 
exceeded".

As much as the IP Communicator softphone provides benefits to the agent, it also introduces features 
such as Call Park and Pickup that are not supported for Cisco Unified Contact Center Enterprise (Unified 
CCE) agents using CTI Toolkit Agent Desktop. For all call-handling purposes Agent Desktop controls 
must be used. Also, to conserve resources, keep IP Communicator minimized as much as possible. If you 
have questions about IP Communicator, contact your system manager.

Set the Communicator preferences as follows: