Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
IN-1
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
I N D E X
A
Agent states
NotReady
Ready
Wrapup
Agent Statistics dialog box
Answering a call
C
Call information
Conferencing a call
CTI OS Agent Desktop screen
CTI OS Chat
D
DTMF tones
H
Hanging up a call
K
keyboard equivalents
L
Logging in
Logging out
M
Making a call
N
NotReady state
R
Ready state
S
Skill Group statistics
Supervisor Assist buttons
T
Transferring a call
W
Wrapup state