Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

You can select a reason from the list box or enter wrapup text in the text box, then click the Apply button 
to proceed.

It is not possible to enter wrap up data for the consult call following a completed transfer or a conference 
call, because the consult call is not only cleared but also completely ended. If you wish to enter wrap-up 
data for a call to be transferred, you must do so while the call is in progress by double clicking the 
Wrap-up column for the call in the Call Information section. However a wrap-up data window is 
available when you drop out from a conference call after the call is completed.

After you click the Apply button on the Wrapup dialog box, you may click the Ready or NotReady 
buttons to go to one of those states. If you do not click one of these buttons after a configurable period 
of time, you eventually return to the state that was in effect before the previous call. 

For incoming routed calls, your state returns to Ready. 

For outgoing calls, state returns to NotReady. 

For incoming internal calls, your state returns to either Ready or NotReady depending on the state 
that was in effect before the call.

This section describes tools you can use to contact other agents and supervisors.

When you click the Chat button from the CTI Toolkit Desktop main screen, the CTI OS Chat dialog box 
opens.