Cisco Cisco Computer Telephony Integration Option 9.0 User Guide

CTI OS desktops support the JAWS Screen Reader, version 8.0 and above. 

When a cell on the call grid is highlighted, press F3 to have JAWS read back the cell's header and 
the cell's contents. 

When an entire row is selected, press Insert + Up Arrow to have JAWS read the contents of each cell 
in the row. 

Press Insert + Page Down to have JAWS read the status bar.

The following table lists different asynchronous events and how to use the JAWS screen reader the 
determine their state.

Up arrow

Move to the cell above the current 
cell. If the current cell is at the top of 
its column, the focus will wrap to the 
first non-empty row from the bottom 
of the current column.

Does nothing.

Down arrow

Move to the cell below the current 
cell. If the current cell is at the 
bottom of its column or if the row 
following the current row is empty, 
the focus will wrap to the top of the 
current column.

Does nothing.

Esc

Does nothing.

Restores the cell to the value it had before 
being edited and exit edit mode.

OnConnection and 
OnConnectionClos
ed

To determine if you are connected, have JAWS read the status bar.

Answer call, 
conference call, 
transferred call

Your phone provides an audible clue.

To have JAWS determine if you have a call, have it read the status bar.