Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
C H A P T E R
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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 7.0(0)
5
Statistical Information
This chapter discusses the CTI Toolkit IPCC Supervisor Desktop statistical
displays.
displays.
•
Agent Statistics
•
Skill Group Statistics
The Agent Statistics and Skill Group Statistics displays appear as a separate
window when you click the Statistics button (the leftmost button in the Tools
section of the CTI Toolkit IPCC Supervisor Desktop screen).
window when you click the Statistics button (the leftmost button in the Tools
section of the CTI Toolkit IPCC Supervisor Desktop screen).
Figure 5-1
Statistics Displays
Agent Statistics
The Agent Statistics section provides statistical information about the agent
currently at the teleset device. This information is updated periodically or at the
end of a call. For details about the different methods used to poll for agent
currently at the teleset device. This information is updated periodically or at the
end of a call. For details about the different methods used to poll for agent