Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
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Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 7.0(0)
About This Guide
Organization
Organization
The manual is divided into the following chapters.
Other Publications
For additional information about Cisco Intelligent Contact Management (ICM)
software, see the
software, see the
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
Chapter
Description
Provides an overview of the CTI Toolkit IPCC
Supervisor Desktop and summarizes supervisor
functions and features.
Supervisor Desktop and summarizes supervisor
functions and features.
Describes how to start the CTI Toolkit IPCC
Supervisor Desktop application and logging in and
off of the softphone.
Supervisor Desktop application and logging in and
off of the softphone.
Describes how a supervisor can use the IPCC
Supervisor Softphone to make, answer, and
process calls. Also describes the supervisor
functionality of the softphone.
Supervisor Softphone to make, answer, and
process calls. Also describes the supervisor
functionality of the softphone.
Describes CTI Toolkit IPCC Supervisor Desktop
functions that monitor and manage agents and
agent teams.
functions that monitor and manage agents and
agent teams.
Discusses the IPCC Softphone statistical displays.