Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
2-2
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted
Cisco CTI OS Release 7.2(1)
Chapter 2 Starting Supervisor Desktop
Logging In
Logging In
To log into the Supervisor Softphone, click the Login button. The Login button connects supervisors to
the CTI OS Server and logs them in using a selected connection profile. When you click the Login
button, the Login dialog box appears.
the CTI OS Server and logs them in using a selected connection profile. When you click the Login
button, the Login dialog box appears.
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the connection profile that you want to use.
•
Agent ID. Your agent ID as assigned by your manager.
Note
Depending on the option chosen for logging in during the installation of the CTI OS Server, the
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.
Note
The fields in the Mobile Agent section of the dialog box are accessible only if Mobile Agent was
enabled during CTI OS Server installation.
enabled during CTI OS Server installation.
•
Mobile Agent. Check this box if logging in as a Mobile Agent (that is, if logging into a phone not
directly controlled by Cisco CallManager). In the Mobile Agent section of the dialog box, enter the
phone number that the Mobile Agent is using to receive calls on. Enter the number in the same format
as you would dial it from a CallManager IP Phone, unless your system administrator has instructed you
to enter the number in another format.
directly controlled by Cisco CallManager). In the Mobile Agent section of the dialog box, enter the
phone number that the Mobile Agent is using to receive calls on. Enter the number in the same format
as you would dial it from a CallManager IP Phone, unless your system administrator has instructed you
to enter the number in another format.
Note
CTI OS does not validate Mobile Agent phone numbers upon login. Take care to ensure that
the number you enter is valid and correct. Otherwise, a scenario results in which the CTI OS
desktop shows the incoming call, but the customer phone only hears ringing out and the agent
phone does not ring since the destination number is not correct.
the number you enter is valid and correct. Otherwise, a scenario results in which the CTI OS
desktop shows the incoming call, but the customer phone only hears ringing out and the agent
phone does not ring since the destination number is not correct.