Cisco Cisco Computer Telephony Integration Option 9.0 User Guide
2-5
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Chapter 2 Starting Supervisor Desktop
Logging Out of the Supervisor Softphone
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The server that the supervisor is connected to
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The Ready, Dial, and Logout agent state control buttons are enabled.
Note
Multiple users can log into Supervisor Softphone on the same workstation. Each
user need only run a separate instance of Supervisor Softphone and then log in as
a different user.
user need only run a separate instance of Supervisor Softphone and then log in as
a different user.
Note
If a non-supervisor logs into the Supervisor Softphone, it will work just like the
agent softphone except that the Real-Time Statistics grid will stay blank.
agent softphone except that the Real-Time Statistics grid will stay blank.
Logging Out of the Supervisor Softphone
To log out of the CTI Toolkit Supervisor Desktop, perform the following steps:
Step 1
If the Logout button is enabled, click it. Unified CCE requires that an agent be in
NotReady state to log out; therefore, the Logout button is disabled in any other
state. In this case, click NotReady first, then click Logout.
NotReady state to log out; therefore, the Logout button is disabled in any other
state. In this case, click NotReady first, then click Logout.
Step 2
If you click the NotReady button first, a Select Reason Code dialog box might
appear next depending on how your administrator has configured your agent
settings.
appear next depending on how your administrator has configured your agent
settings.
This dialog box includes a drop-down list of reason codes.