Cisco Cisco Computer Telephony Integration OS 8.5 User Guide
C H A P T E R
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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
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Starting Supervisor Desktop
This section discusses startup, login, and logout procedures for the CTI Toolkit
Supervisor Desktop. It includes the following topics.
Supervisor Desktop. It includes the following topics.
•
Starting the Supervisor Desktop.
•
Logging into Supervisor Softphone, including the screens associated with the
login process.
login process.
•
Logging out of Supervisor Softphone, including the screens associated with
the logout process.
the logout process.
Starting the Supervisor Softphone
Once the CTI Toolkit Supervisor Desktop software is installed, you can start the
Supervisor Softphone by selecting Start > Programs > Cisco Systems CTI
Toolkit > IPCC Supervisor Desktop.
Supervisor Softphone by selecting Start > Programs > Cisco Systems CTI
Toolkit > IPCC Supervisor Desktop.
Upon startup the Supervisor Softphone and Team Real-Time Status windows
appear.
appear.
The Supervisor Softphone window consists of the following main sections:
•
Login. Contains buttons that let a supervisor log in or log out.
•
Agent State Control. Contains buttons that allow the supervisor to change
the agent state. Possible states include Ready, Not Ready, and Wrapup.
the agent state. Possible states include Ready, Not Ready, and Wrapup.
•
Call Control. Contains buttons that let the supervisor take various actions
with a call.
with a call.