Cisco Cisco Computer Telephony Integration Option 8.5 User Guide
C H A P T E R
5-1
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
5
Statistical Information
This chapter discusses the CTI Toolkit Supervisor Desktop statistical displays.
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Agent Statistics
•
Skill Group Statistics
The Agent Statistics and Skill Group Statistics displays appear as a separate
window when you click the Statistics button (the leftmost button in the Tools
section of the CTI Toolkit Supervisor Desktop screen).
window when you click the Statistics button (the leftmost button in the Tools
section of the CTI Toolkit Supervisor Desktop screen).
Figure 5-1
Statistics Displays
Agent Statistics
The Agent Statistics section provides statistical information about the agent
currently at the teleset device. This information is updated periodically or at the
end of a call. For details about the different methods used to poll for agent
currently at the teleset device. This information is updated periodically or at the
end of a call. For details about the different methods used to poll for agent